Our set & forget subscription service provides a hassle-free solution, ensuring peace of mind as you always have a steady supply of high-quality water softener salt delivered directly to your door. You no longer need to worry about running out and can avoid the heavy-lifting and dirty bags.

Signing up for our set & forget subscription service is simple. You just need to choose your type of salt, postcode area, number of bags and delivery frequency and we’ll take care of the rest, ensuring your salt arrives when you need it.

We offer a range of water softener salt options, including tablet, block and granular salt. All Monarch Water salt is manufactured to BS: EN973 – Class A ensuring the highest food grade quality. Our salt is suitable for all types and brands of softeners in the UK, if you are unsure on the compatibility or which salt you need, don’t worry, just give us a call on 0800 093 8222 and one of our team can help you with this. Our offices are open Monday-Friday 08.30-17.00.

Delivery frequency is based upon the options available to you from our set & forget subscription choices.

Yes, you can cancel your subscription at any time. Just give us a call on 0800 093 8222 and one of our team can help you with this. Our offices are open Monday-Friday 08.30-17.00.

Please note that if you notify us that you wish to cancel less than 14 days prior to the next payment date, we will continue to take payment on the next payment date and to deliver the next subscription order. Cancellation will not affect subscription orders for which we have already taken payment or sent a shipping confirmation.

No, there are no long-term contracts or minimum commitments required. You're free to cancel your subscription at any time. Just give us a call on 0800 093 8222 and one of our team can help you. Our offices are open Monday-Friday 08.30-17.00.

Absolutely! If you find that you have enough salt on hand and don't need your next scheduled delivery, you can choose to skip a month. Just give us a call on 0800 093 8222 and one of our team can help you. Our offices are open Monday-Friday 08.30-17.00.

Generally, our deliveries will be made by a Monarch Water delivery driver in one of our branded vans, however, sometimes demand means we must use our trusted courier partner APC.

We work hard to ensure your salt arrives safely and securely, ready for use.

Please ensure that your delivery details are correct and notify us of any changes.

Yes, shipping is included in the subscription price for both local and national salt subscription plans. In fact, delivery is included in all of our products, so you can shop with peace of mind in what you’ll pay.

If you are a consumer and have changed your mind and want to return an order of salt to us, you have a period of 14 days from the date of delivery of the order to you, to notify us that you wish to cancel and return an order. You have a further 14 days from the day you notify us that you wish to wish to cancel, to return the order to us. Any refund will be issued to your original payment method.

If you wish to return an order please contact us within the 14 day cancellation period using the contact details set out below. You may also use the model cancellation form available here but it is not obligatory. Please provide us with your name, address, contact details and details of the order you want to cancel.

If you try to make a return after the cancellation period., we may elect to send it back to you at your default delivery address and ask you to cover the delivery costs.

We will inspect all returns. To be eligible for a return, the salt must be returned to us in the same condition that you received it and unopened and unused. We will not accept returns that have been used or opened. For further information regarding your right to cancel and the conditions that must be met, please see our Terms & Conditions.

Please note that you will be responsible for the cost of the return and for ensuring that it is received by us undamaged. You should retain proof of posting as evidence.

If there is a fault or an issue with the salt that has been delivered, please contact us using the details below.

Any returns will be made in accordance with, and subject to, our Terms & Conditions.

Our team is always here to help! If you have any questions, concerns, or need assistance with your subscription, don't hesitate to reach out to us via phone (0800 093 8222), email (sales@monarchwater.co.uk), or live chat. Our offices are open Mon-Fri 08.30-17.00. We're committed to ensuring your experience with our service is smooth and satisfactory.

Each year on 1st April, we reserve the right to increase prices by up to 4.9%. The price of your subscription plan will only ever increase on the annual anniversary of your plan.

The Annual Service Subscription is a subscription plan which enables you to pay for your Annual Service in advance in fixed monthly instalments.

Signing up for our annual service subscription service is simple. We have pre-set plans to make things easier for you. You just need to choose your type of plan, products you want on the plan and postcode area. We will then take care of the rest and will reach out to notify you to get your Annual Service booked in at the end of each year at a time which works for you.

Your subscription plan will automatically renew annually. We will send you a reminder by email notifying you at least 30 days before the renewal with details of your renewal including any increase in the subscription price. If you wish to cancel your subscription before the renewal, please see clause 6.2 of our Subscription Terms and the cancellation section of these FAQs below.

Yes, you can cancel your subscription provided you contact us to cancel not less than 28 days before the end of your current subscription term (or if earlier, not less than 28 days before a booked annual service) in accordance with our Subscription Terms. Just give us a call on 0800 093 8222 and one of our team can help you with this. Our offices are open Monday-Friday 08.30-17.00.

Please note that if you contact us to cancel less than 28 days before the end of your then current subscription term (or, if earlier, less than 28 days before a booked annual service), we will continue to take any remaining payments due for your upcoming annual service but will not renew your subscription.

As stated above, we will send you an email when it’s nearing the time to book your Annual Service. This email will have details of how to contact our Monarch engineers to get your service booked in.

To book a service you’ll need to give us a call on 01986 784759, or request a call back and we will get back to you as soon as we can. Full details, including a call back link, will be provided in our email notifying you to book in your Annual Service.

There are no long-term contracts or minimum commitments required. You're free to cancel your subscription at any time. Just give us a call on 0800 093 8222 and one of our team can help you. Our offices are open Monday-Friday 08.30-17.00. For full details of your cancellation rights, please see clause 6.2 of our Subscription Terms.

To reschedule your booking, you must speak to us by phone by midday on the last working day before the appointment (for example, where your appointment is on a Monday, the booking must be rearranged by midday Friday).

Generally, our deliveries will be made by a Monarch Water delivery driver in one of our branded vans, however, sometimes demand means we must use our trusted courier partner APC.

We work hard to ensure your salt arrives safely and securely, ready for use.

Please ensure that your delivery details are correct and notify us of any changes.

Yes, shipping is included in the subscription price for both local and national salt subscription plans. In fact, delivery is included in all of our products, so you can shop with peace of mind in what you’ll pay.

If you are a consumer and have changed your mind and want to return an order of salt to us, you have a period of 14 days from the date of delivery of the order to you, to notify us that you wish to cancel and return an order. You have a further 14 days from the day you notify us that you wish to wish to cancel, to return the order to us. Any refund will be issued to your original payment method.

If you wish to return an order please contact us within the 14 day cancellation period using the contact details set out below. You may also use the model cancellation form available here but it is not obligatory. Please provide us with your name, address, contact details and details of the order you want to cancel.

If you try to make a return after the cancellation period., we may elect to send it back to you at your default delivery address and ask you to cover the delivery costs.

We will inspect all returns. To be eligible for a return, the salt must be returned to us in the same condition that you received it and unopened and unused. We will not accept returns that have been used or opened. For further information regarding your right to cancel and the conditions that must be met, please see our Terms & Conditions.

Please note that you will be responsible for the cost of the return and for ensuring that it is received by us undamaged. You should retain proof of posting as evidence.

If there is a fault or an issue with the salt that has been delivered, please contact us using the details below.

Any returns will be made in accordance with, and subject to, our Terms & Conditions.

Our team is always here to help! If you have any questions, concerns, or need assistance with your subscription, don't hesitate to reach out to us via phone (0800 093 8222), email (sales@monarchwater.co.uk), or live chat. Our offices are open Mon-Fri 08.30-17.00. We're committed to ensuring your experience with our service is smooth and satisfactory.