Service plans
Monarch Water products are designed to last and with regular servicing they will continue to work at peak performance for years to come. Without regular maintenance, minerals and other deposits can accumulate inside your Monarch Water softener, leading to clogs, reduced water flow and inefficient performance.
FIND YOUR PLANWhy get a Monarch Water annual service plan?
Maintain performance
Reduce the risk of unexpected breakdowns throughout the year and ensure your softener is at optimum efficiency.
Tip-top condition
Our team ensure the components are all working as they should be, checking crucial elements such as the valves, seals and connections.
Peace of mind
Our annual service plans offer complete peace of mind, spreading the cost of a service into smaller, monthly recurring payments.
1 x maintenance visit per year, after 12 monthly payments.
Maintenance includes:
- Test incoming water
- Check controller settings
- Ensure salt use is kept to a minimum
- Test soft mains tap to check efficiency of softener
- Test hot water & efficiency performance of the last 7 days
- Check brine draw, remove & clean of injector
- Check backwash flow rate & clean flow controller or solenoid
- Check function of regeneration, backwash, brine draw & rinse
- Check that all cycle times are correct
- Check all phases of operation
• Replacement of consumable parts as required
• 3-months warranty on maintenance visit
Signing up for our annual service plan subscription is simple. If you've had a recent installation or a service by Monarch Water within the last 3 months, you can sign up today, just click the button below. If you have a Monarch Water softener but don't fit this criteria, please give us a call on 0800 093 8222 and we can run through your options with you.
Real people, real experiences
Mrs P
Great service!
Called to book a visit to a unit in a house I had just bought. The engineer arrived on the day booked at the time arranged. Very helpful and checked everything, did the service and showed me what to do going forward. Very happy.
Sue J
A very professional job
The engineer turned up promptly. He answered any questions I had and explained the service process. He was very professional and I was happy with the work completed.
Peter K
Brilliant Engineers!
Richard Lawrence was brilliant! Spent the time to explain how the softener works. Service was done promptly, and the water was checked to confirm that the softener is performing correctly. Great work - Thank you!
Need some more info?
We've done our best to provide a selection of answers that may be able to help your needs.
To maintain a 7-year parts warranty, your water softener must be serviced annually by a Monarch Water engineer. Our hassle-free monthly subscription plan makes this easy by spreading the cost of servicing. Regular maintenance ensures your system stays in optimal working condition all year round.
Signing up for our annual service subscription service is simple. We have pre-set plans to make things easier for you. You just need to choose your plan and postcode area. We will then take care of the rest, and will reach out to notify you to get your Annual Service booked in at the end of each year at a time which works for you.
At the end of each year, the plan will automatically renew. We will send you a reminder by email notifying you that your Annual Service Subscription plan will automatically renew, at least 30 days before the renewal. If you wish to cancel your subscription before the renewal please see clause 6.1 of our Subscription Terms.
To book a service you can give us a call on 0800 093 8222, or request a call back and we will get back to you as soon as we can. Full details, including a call bank link, will be provided when we reach out to you in our email notifying you to book in your Annual Service.
There are no long-term contracts or minimum commitments required. You're free to cancel your subscription at any time. Just give us a call on 0800 093 8222 and one of our team can help you. Our offices are open Monday-Friday 08.30-17.00.
If you have made payments for an upcoming Annual Service which has not been carried out [or booked at the time of cancellation], these payments will be refunded in full minus an admin fee (£30) which we charge for the set up and maintenance of your Subscription Account.
We’ll do our best to schedule your service as soon as possible after your 12th and final payment. When the time approaches, we’ll reach out to arrange a date that works for you.
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