Subscription terms

1.           TERMS

1.1        When you subscribe to our ‘Set and Forget’ subscription or ‘Annual Service’ subscription, you confirm your acceptance of these Subscription Terms in addition to our Terms & Conditions. If you do not accept these, you will not be able to subscribe.

 

2.           SUBSCRIPTION ELIGIBILITY AND DISCOUNTS

2.1        Our subscriptions apply to selected products and services only when purchased from our online shop located at www.monarchwatershop.co.uk. Eligibility for each subscription is shown on the relevant website page and within our FAQs. Eligibility and product and services details relating to the subscription (including price) may change from time to time and delivery restrictions may apply.

2.2        Your subscriptions are for household use only and are non-transferrable. The subscriptions are not available for business use or for resale purposes.

 

3.           SET AND FORGET SUBSCRIPTION: ORDERING AND AVAILABILITY OF PRODUCTS

3.1        When you subscribe to the ‘Set and Forget’ subscription, we will automatically deliver your products in accordance with the plan that has been set for you. At the beginning of your subscription, you will make an initial payment followed by subsequent recurring monthly payments. You may change the amount of salt to be delivered, delivery frequency or skip a scheduled delivery as described in our FAQs. Please see clause 6.1 for how this will affect your monthly payments.

3.2        You are responsible for ensuring that your details, including your delivery address and contact details, are accurate at all times. We will have no liability if you provide us with incorrect delivery address details or fail to notify us of any change in the delivery address and you will remain responsible for the payment of all amounts due for any order that is delivered to the address details that you have provided to us.

3.3        We will send you an order confirmation email when your plan is set up and a payment confirmation email after every payment is taken.  We will send you a shipment confirmation email when each subscription order is shipped and the contract of sale between us and you is formed at this point.

3.4        If we cannot fulfil your subscription order on the scheduled shipping date, we will email you to let you know. If your subscription product becomes available within two weeks of the original shipping date, we will ship it to you with no further action required by you. If your chosen product is no longer available for subscription, we may change it for a suitable substitute product. We will email you to let you know and if you are not happy with the proposed substitute, you can cancel your subscription by contacting us as explained in the FAQs .

3.5        If you need to return a product you have bought via the subscription service because it is faulty, please see clause 10 of our Terms & Conditions.

3.6        Your ‘Set and Forget’ subscription will automatically renew annually and payments may increase in accordance with clause 5.5 below. We will send you a reminder by email notifying you that your ‘Set and Forget’ subscription will automatically renew at least 30 days before the renewal with key terms of the renewal including the new subscription price and steps to cancel. If you wish to cancel your subscription plan before the auto-renewal, please see clause 6.1 below and further details set out in our FAQs.  

 

4.           ANNUAL SERVICE SUBCRIPTION SERVICE: BOOKING YOUR SERVICE

4.1        We will send you an order confirmation email when your plan is set up at which point, a contract of sale is formed. We will send you a payment confirmation email after every payment is taken. 

4.2        You are responsible for ensuring that your details, including your email address, are accurate at all times.

4.3        When it is time to book your Annual Service, we will send you a reminder by email and instructions on how to do this. Full details of how to book your Annual Service can also be found on our FAQs. 

4.4        Your Annual Service will be completed by a Monarch Water Engineer, and you will be provided with a practical report outlining the status of your product following your Service. You must ensure we have unrestricted access to the relevant product to carry out an Annual Service in accordance with clause 6 of our Terms & Conditions. Please note that no refund will be paid if such access is not granted on the booked date and time, and you will be charged in full if you rearrange the Annual Service. 

4.5        Your Annual Service subscription will automatically renew annually and payments may increase in accordance with clause 5.5 below. We will send you a reminder by email notifying you that your Annual Service Subscription plan will automatically renew, at least 30 days before the renewal with key terms of the renewal, including the new subscription price and steps to cancel. If you wish to cancel your subscription plan before the auto-renewal occurs, please see clause 6.2 below and further details set out in our FAQs.  

 

5.           PRICE, PAYMENT AND RENEWAL

5.1        Your subscription(s) will continue until cancelled.

5.2        For each subscription order, you will be charged the stated subscription price (inc. VAT) as set out in the order confirmation as may be amended in accordance with clause 5.5 below. The subscription price includes the cost of delivery (where applicable).

5.3        Any time limited or special offers or discounts that we may offer from time to time will only apply to subscription orders processed while that discount or offer is live and may be subject to further terms and conditions.

5.4        We will charge the price of each subscription order to your chosen payment method, which will be either the one used to set up your subscription or any other payment method you provide by updating your account. If we cannot collect the price using your chosen payment method, we will email you to let you know and place the affected order(s) on hold. We will try to take payment again within 5 days, up to a maximum of 6 attempts. If we have still not been able to take payment after this, we will cancel the affected order and may cancel any subscriptions which use the same payment method as that subscription.

5.5        We reserve the right to increase prices annually by up to 4.9% each year on 1st April. Such increase will come into effect on the annual anniversary of your current subscription plan. We will notify you by email to the email address you provided to us at least 30 days before the price increase is due to take effect. To cancel your subscription before the increased subscription prices comes into effect, you will need to follow the cancellation steps set out in clause 6 below.

 

6.           AMENDING OR CANCELLING YOUR SUBSCRIPTION

You can amend or cancel your subscription(s) at any time in accordance with this clause 6 and by following the steps set out in the FAQs:

6.1        ‘Set and Forget’ subscriptions: 

6.1.1    If you cancel your subscription less than 14 days before the next payment date, payment will still be taken (which may be increased in accordance with clause 5.5) and: (i) if it is the final payment before a delivery is to be made, that delivery will be made in accordance with your subscription plan and the cancellation will take effect after delivery; or (ii) if you cancel in the middle of a delivery cycle (e.g. 2 months into a 4 month delivery cycle) and there is still more than one payment to be made before the next delivery, we will refund any payments already made for the next delivery and no further deliveries will be made.

6.1.2    If you cancel your subscription 14 days or more before the next payment date, at your request, we will take no further payments and we will refund all payments already made towards your next unfulfilled delivery unless you elect to defer the cancellation until after the next delivery, in which case, we will continue to take payments (which may be increased in accordance with clause 5.5) in accordance with your subscription plan.

6.2        ‘Annual Service’ subscriptions:

6.2.1    You may cancel your subscription 28 days or more before the earlier of: (i) a booked Annual Service; or (ii) the annual anniversary of your Annual Service subscription. We will refund all payments made under the current subscription for the upcoming Annual Service minus an administration fee of £30 for the maintenance of your subscription account (Admin Fee).

6.2.2    If you cancel your subscription less than 28 days before the earlier of: (i) a booked Annual Service; or (ii) the annual anniversary of your Annual Service subscription, we will continue to take the remaining payments due under the current subscription for the upcoming Annual Service but will not renew your Annual Service subscription.

6.2.3    Annual Service bookings can be rearranged free of charge if a request is made (by phone) by midday on the last working day before your appointment.  We reserve the right to refuse any requests made after this time and to claim all payments made for the upcoming Annual Service, as if it occurred.

6.3        We may cancel any subscription(s) at any time. If your subscription is cancelled, we will email you to let you know. No further subscription orders for the affected subscription(s) will be processed and we will not charge you for any affected subscription orders for which we have not yet sent a shipping confirmation.

6.4        If you subsequently reactivate a subscription, the current subscription price will apply, and this may not be the same as the pre-cancellation subscription price.

6.5        Your account will automatically be placed on hold if we experience any problems with your account, delivery address, or payment method. We will email you to let you know this. You cannot place new subscriptions and we will not process or ship any orders under your existing subscription(s) until the problem is resolved. No deliveries will be made or Annual Services completed if any outstanding payments are due from you.

6.6        If you amend your ‘Set and Forget’ subscription less than 14 days before your next payment date, changes will take effect after your next payment. If following your next payment: (i) your delivery is due, it will occur as normal; or (ii) you are midway through a delivery cycle, your monthly charges will be readjusted factoring previous payments towards the next delivery.

 

7.           AMENDMENTS

7.1        We may vary these Subscription Terms from time to time in accordance with our Terms & Conditions. If you do not accept any variation, you must cancel your subscription(s) as explained in our FAQs.