Softener Service Plan
You need to register your product warranty before you can access our service plans. Not registered yet? Just click here
Our service plan includes:
- 1 x maintenance visit per year, after 12 monthly payments made
- Replacement of consumable parts as required
- Inspection & testing
- Cleaning
- 3 months warranty on maintenance visit (meaning that any work performed or parts replaced during a service visit are guaranteed for 3 months from the date of that service).
Domestic customers only
All products must be in a safely accessible location
New customers - Plans must be taken out within 30 days of warranty registration or 90 days from the last paid Monarch Water service visit.
Inner London postcodes are:
N1, NW1, E1,2, W1,2,8, WC1,2, SE1,5,8,11,14-17, SW1,3-5,7-11, EC1-4
All other London postcodes are Outer London
What's not included in a service
- Breakdowns and repairs (unless within 3 months of service being completed)
- Resin replacement
- Parts not under warranty
- Pipework/isolation valves/Bypass/Hoses and fittings
- Drainage issues (blocked waste pipes etc)
- Misuse/Damage
- Operator error
- Work required due to products not installed in accordance with Monarch Water's installation instructions
Benefits of monthly payments:
Budget-friendly
Spread the cost of your service plan over 12 easy payments, making it more manageable and easier on your wallet.
No large upfront costs
Enjoy all the benefits of your service without a large upfront payment.
Automatic renewal
Your plan will automatically renew each month, so you’ll never have to worry about missing out on maintenance.
Real people, real experiences
Mrs P
Great service!
Called to book a visit to a unit in a house I had just bought. The engineer arrived on the day booked at the time arranged. Very helpful and checked everything, did the service and showed me what to do going forward. Very happy.
Sue J
A very professional job
The engineer turned up promptly. He answered any questions I had and
explained the service process. He was very professional and I was happy
with the work completed
Peter K
Brilliant Engineers!
Richard Lawrence was brilliant! Spent the time to explain how the softener works. Service was done promptly, and the water was checked to confirm that the softener is performing correctly. Great work - Thank you!